Support
Most questions have an answer in Troubleshooting. If yours doesn’t, we’re here.
Write to support@headingstar.com. In the app, Settings → Help & feedback → Email support opens a message with your app’s, Hub’s and device’s versions already filled in.
Discord
Section titled “Discord”The Headingstar Discord server is where to ask other pilots, share your cockpit, and hear about new releases first.
Its invite link is coming soon. It will be on this page and in Settings → Help & feedback.
Reporting a problem
Section titled “Reporting a problem”So we can reproduce it, tell us:
- Your device: iPad or iPhone model, and its iOS version.
- The versions: the app’s (Settings → Help & feedback) and the Hub’s (This Hub in the Hub).
- The simulator: MSFS 2020, MSFS 2024 or X-Plane 12, and the aircraft.
- What happened, and what you expected instead. A screenshot or a short screen recording helps a lot.
- The Hub’s diagnostics: in the Hub, This Hub → Copy diagnostics, then paste them into your message. They list the versions, the simulator’s connection and the latest activity, nothing personal.
Feature requests
Section titled “Feature requests”Tell us what you’d like next by email, or on Discord once it’s open. We read everything.